Refund Policy

Last Updated: June 2026

At GanderVillage, we want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we're here to help.


30-Day Return Window

Most items may be returned within 30 days of delivery.

To qualify for a return, items must be:

  • Unused and in their original condition
  • Returned in their original packaging whenever possible
  • Complete with all included accessories, parts, and documentation


Items Not Eligible for Return

The following items may not be eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable digital products
  • Final-sale items
  • Certain hygiene, health, beauty, or personal-care products where returns are restricted for safety reasons


Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Depending on the situation, we may offer:

  • A replacement item
  • A refund
  • Store credit


Return Authorization

Before returning any item, please contact us for return instructions.

Returns sent without prior authorization may experience delays in processing.


Return Shipping Costs

If the return is the result of:

  • A damaged item
  • A defective item
  • An incorrect item sent by us

We may cover the cost of return shipping.

For standard returns where the customer simply no longer wants the item, return shipping costs may be the responsibility of the customer unless otherwise required by law.


Refund Processing

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used during checkout.


Refund Timing

Most approved refunds appear within 5–10 business days, depending on your financial institution, credit card issuer, or payment provider.


Exchanges

If you need a different size, color, or replacement item, please contact us and we will review available options.


Order Cancellations

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, cancellation may no longer be possible.


Need Help?

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us through our Contact Us page.

Thank you for shopping with GanderVillage.